Shipping policy
Shipping policy
Last updated: 16 October 2026
Every Memorex order ships from our warehouse in Hong Kong. Delivery in Hong Kong is free. For the UK and the US, import duties are included in the price you see, so there are no duty charges on delivery.
Where we deliver
| Country | How it ships | Delivery cost | Taxes and import charges |
|---|---|---|---|
| Hong Kong | Local delivery from our Hong Kong warehouse | Free | No sales tax applies. |
| United Kingdom | FedEx International Priority from Hong Kong, typically 1 to 3 business days after dispatch | £4.95 per order, free on orders of £100 or more | Prices include UK VAT. We pay any import VAT and duty. |
| United States | FedEx International Priority from Hong Kong, fully tracked | $6.95 per order, free on orders of $150 or more | Prices include US import duties. Sales tax, where it applies, is added at checkout. |
We are adding more countries. If yours is not available at checkout yet, email sales@memorexretro.com and we will let you know when we launch there.
The final delivery cost for your order is always shown at checkout before you pay.
Order processing
We pack and dispatch orders within 1 to 3 business days of payment being confirmed. Business days are Monday to Friday, excluding Hong Kong public holidays. Orders placed on a weekend or holiday are processed on the next business day.
Turntables, micro systems and other audio equipment are packed with extra protection so they arrive ready to play.
Delivery times
Delivery times are estimates, not guaranteed dates. Customs checks, weather, peak seasons and carrier delays can occasionally add time.
Tracking
When your order leaves our warehouse, we email you a tracking number so you can follow your parcel and manage delivery with the carrier.
Taxes, duties and customs
For international orders, we handle customs clearance and pay the import duties for the countries listed above. If a carrier asks you to pay import duty on a Memorex order, please do not pay. Contact us at sales@memorexretro.com and we will sort it out.
Addresses
Our carriers cannot deliver to PO boxes (or BFPO addresses in the UK), so please use a street address. Please check your name, address, postcode or ZIP code and phone number before you pay. The carrier may use your phone number to arrange delivery. We are not responsible for delays or failed deliveries caused by incorrect or incomplete details given at checkout. If you spot a mistake, email us straight away and we will try to update it before dispatch.
Lost, delayed or damaged parcels
If your parcel arrives damaged, is running well past the delivery estimate, or appears lost, email sales@memorexretro.com within 7 days of the expected delivery date. Please include:
- Your order number
- Photos of the parcel and the product
- A short description of the issue
We will open a claim with the carrier and keep you updated until it is resolved.
Returns
See our Refund Policy.
Contact
Star Glory Limited
Room 905-907, 9/F, Tower 1, Cheung Sha Wan Plaza
833 Cheung Sha Wan Road, Lai Chi Kok
Kowloon, Hong Kong
sales@memorexretro.com
+852 2251 1000
Returns and refunds
Last updated: 16 October 2026
This page explains how to return a Memorex order and get your money back.
Hong Kong and the United States
- Changed your mind? Email sales@memorexretro.com within 14 days of delivery with your order number to start a return.
- Send it back to us at: Star Glory Limited, Room 905-907, 9/F, Tower 1, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong. You pay the cost of returning the item. From the US, please check the cost with your carrier before sending.
- Condition. Please return the item unused, with all its accessories, in its original packaging.
- Your refund. Once we receive and check the item, we refund the price you paid for the product to your original payment method within 14 days.
United Kingdom
- You have 14 days from delivery to cancel your order for any reason, as set out in section 7 of our Terms of Service.
- Email sales@memorexretro.com with your order number, then send the item back within 14 days to the Lai Chi Kok address above. You pay the return postage. Because we are in Hong Kong, check the cost with your carrier before sending.
- We refund the price you paid for the products and the standard delivery charge you paid, to your original payment method, within 14 days of receiving the item or proof that you have sent it.
Damaged or faulty items (all countries)
- Arrived damaged? Email us within 7 days of delivery with your order number and photos of the parcel and the product.
- Faulty? Email us with your order number and a description or short video of the problem. We cover the cost of returning a faulty item and will repair, replace or refund it in line with the law of your country.
Contact
Star Glory Limited
Room 905-907, 9/F, Tower 1, Cheung Sha Wan Plaza
833 Cheung Sha Wan Road, Lai Chi Kok
Kowloon, Hong Kong
sales@memorexretro.com
+852 2251 1000