Shipping policy

Shipping policy

At Memorex we are committed to delivering your order safely and efficiently. This Shipping Policy explains how orders for our audio and electronics products are processed and shipped.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details, if available.

Shipping Locations

We currently ship to USA. If your location is not available at checkout, please contact us at sales@starglory.com.hk for assistance.

Shipping Rates

Shipping charges are calculated at checkout based on your delivery location, order size, and shipping method selected.From time to time, we may offer free shipping promotions on selected orders or regions.

Delivery Times

Estimated delivery times vary depending on the destination and shipping method chosen. Typical delivery windows are:

Domestic orders: [3–7 business days]

Delivery times are estimates only and may be affected by courier delays, customs processing, weather conditions, or peak periods.

Large or Fragile Electronics

Some products, including turntables, micro systems, and other electronic audio equipment, may require extra protective packaging and handling. Because of this, delivery times for certain items may be slightly longer.

Tracking

If tracking is available for your shipment, the tracking number will be sent to you once your order has been dispatched.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please make sure your shipping details are correct before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Shipments

If your package arrives damaged, is delayed beyond the expected delivery period, or appears lost in transit, please contact us at sales@starglory.com.hk within 7 days of the expected delivery date.

Where possible, please include: