Privacy policy
Privacy policy
At Memorex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit memorex.com or purchase our products.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment-related details
- Order history
- Communications you send to us
- Technical information such as IP address, browser type, device information, and website usage data
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service and support
- Send order confirmations and shipping updates
- Respond to inquiries and warranty related requests
- Improve our website, services, and product experience
- Detect fraud or misuse of our website
- Send promotional emails, where permitted by law or where you have opted in
Payment Information
Payments made on our website may be processed through third party payment providers. We do not store your full payment card information on our servers unless clearly stated otherwise.
Sharing of Information
We may share your information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Customer support tools
- Analytics and marketing service providers
We do not sell your personal information to third parties.
Cookies and Analytics
Our website may use cookies and similar technologies to improve site functionality, understand user behavior, and enhance your browsing experience. You may disable cookies in your browser settings, but some parts of the website may not function properly if you do so.
Data Retention
We keep personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, warranty, and operational requirements.
Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
To make a privacy related request, contact us at memorexretro.com.
Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Children’s Privacy
Our website is not intended for children under the age of 13 (or the minimum age required by local law), and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact:
Room 905-907, 9/F.,
Tower 1, Cheung Sha Wan Plaza,
833 Cheung Sha Wan Road,
Lai Chi Kok, Kowloon, Hong Kong
sales@starglory.com.hk
+85222511000